NATURAL PROTOCOL

Natural Protocol · Legal Center

Clear terms for your digital purchase.

This page contains the Legal Notice, Terms and Conditions of Sale, Conditional Refund Policy, Privacy Policy, and Health Disclaimer applicable to Natural Protocol.

Last updated: June 26, 2026

Purchase agreement

Terms and Conditions of Sale and Use

These Terms and Conditions (the “Terms”) govern purchases of and access to Natural Protocol digital products supplied by HORIZON LINE LLC (“Natural Protocol,” “we,” “us,” or “our”). By placing an order, you confirm that you have read and accepted these Terms and the Refund Policy below.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase or use the product.

2. Product description

Natural Protocol is a digital educational wellness program intended for adult men. It may include educational materials, techniques, recipes, practical guidance, videos, written resources, and other digital content. It is not a physical product, and nothing will be shipped.

3. Orders, price, and payment

The applicable price, currency, and any taxes are displayed at checkout before payment. Products covered by these Terms are sold for a one-time payment; there is no recurring subscription charge unless a different arrangement is clearly disclosed and expressly accepted at checkout. Payment is handled by third-party payment processors, and we do not store full payment-card details.

Your purchase may appear on your bank or card statement under the billing descriptor NaturalProto8564601582. If you do not recognize a charge with this descriptor, please contact us at support@mynaturalprotocol.com or +1 856 460 1582.

4. Digital delivery and access

Access is generally provided immediately after successful payment through a confirmation page, email, or the member area at naturalprotocol.app. Unless the relevant offer states otherwise, the purchase includes lifetime access for as long as the product and member platform remain reasonably available. You are responsible for providing a valid email address and safeguarding your login details. If access is not received, contact support so we can assist.

5. Personal-use license

Your purchase grants you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use the product for your own private use. Ownership of the content and intellectual-property rights does not transfer to you.

6. Prohibited use

You may not reproduce, redistribute, resell, sublicense, publish, publicly display, share login credentials, record, scrape, or commercially exploit the product without our prior written permission. We may suspend access where we reasonably believe there has been unauthorized sharing, fraud, or a material breach of these Terms, subject to applicable law.

7. Your responsibilities

You agree to use the materials responsibly, follow the safety guidance provided, and seek advice from a qualified healthcare professional when appropriate. You are responsible for deciding whether the program is suitable for you in light of your health, medications, and personal circumstances.

8. No guarantee of individual results

Individual experiences vary according to health, physiology, habits, lifestyle, consistency, and other factors. We do not promise or guarantee any specific health, performance, or personal result. Testimonials and examples describe individual experiences and should not be interpreted as typical or guaranteed outcomes.

9. Refunds

Purchases are covered only by the conditional 180-day refund policy stated below. The Refund Policy forms part of these Terms. Nothing in these Terms limits any non-waivable consumer right that applies to you.

10. Payment questions and disputes

If you do not recognize a charge, experience a billing problem, or are dissatisfied with your purchase, please contact us first at support@mynaturalprotocol.com so we can investigate promptly. This request does not waive or restrict any rights you may have through your bank, card issuer, payment provider, or applicable law.

11. Intellectual property

The product, website, brand elements, text, video, audio, graphics, methods, organization, and other materials are owned by or licensed to HORIZON LINE LLC and are protected by applicable intellectual-property laws.

12. Third-party services and links

Our services may depend on or link to third-party platforms, including hosting, payment, email, analytics, advertising, and member-area providers. Their own terms and privacy practices may apply. We are not responsible for third-party services outside our reasonable control.

13. Service availability and changes

We may update, maintain, replace, or improve the product and its delivery platform. We aim to keep purchased content reasonably available but cannot guarantee uninterrupted access during maintenance, security incidents, provider outages, or events beyond our reasonable control.

14. Disclaimer and limitation of liability

To the fullest extent permitted by law, the product is provided for educational purposes on an “as available” basis. HORIZON LINE LLC is not liable for indirect, incidental, special, or consequential losses arising from use of the product. We do not exclude liability that cannot lawfully be excluded, and this section does not reduce mandatory consumer protections.

15. Governing law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles. If mandatory consumer law in your place of residence gives you additional rights or a mandatory forum, those rights remain unaffected.

16. Changes to these Terms

We may update these Terms prospectively to reflect changes in our services, providers, or legal obligations. The date at the top of this page identifies the latest version. The terms accepted at the time of purchase will continue to govern that purchase unless a change is required by law or is more favorable to you.

Conditional guarantee

180-Day Conditional Refund Policy

In short: You may request a refund within 180 calendar days of purchase after using the program for at least 14 consecutive days. Your request must include the information and reasonable evidence listed below.

1. Refund window

A request must be emailed within 180 calendar days of the original transaction date. Requests sent after that period are not eligible under this voluntary guarantee, unless applicable law requires otherwise.

2. Eligibility requirements

To qualify under this guarantee, your request must show a genuine attempt to use the program and include all of the following:

  • Proof of access: you must have logged into the member area at least once. We may verify this using our access records.
  • Minimum use period: you must have followed the program for at least 14 consecutive days before requesting a refund.
  • Purchase details: the email address used for the order and, if available, your order number.
  • Description of use: a brief explanation of the techniques or materials you used and the approximate dates or timeline of your implementation.
  • Reasonable supporting evidence: screenshots, photographs, notes, progress records, or comparable material showing your use of the program, where reasonably applicable.

3. How to request a refund

Email support@mynaturalprotocol.com with the subject line “Natural Protocol Refund Request” and include the information above. Please do not include sensitive medical information, passwords, or full payment-card details.

4. Review and processing

We normally review requests within 2 business days. If information is missing, we may give you a reasonable opportunity to provide it. If approved, the refund will be issued to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to post the credit.

5. When a request may be denied

A request may be denied under this voluntary guarantee if it is submitted after 180 days, if the member area was never accessed, if the program was used for fewer than 14 consecutive days, if required information or reasonable evidence remains missing after an opportunity to complete the request, or if we reasonably identify duplicate requests, refund abuse, or fraudulent activity.

6. Billing errors and statutory rights

Duplicate charges, unauthorized transactions, and technical billing errors are reviewed separately from satisfaction-guarantee requests. Contact support promptly if you believe one occurred. This policy does not exclude, restrict, or replace rights or remedies that cannot be waived under applicable law.

Please note: This is a conditional satisfaction guarantee, not an unconditional “no questions asked” refund promise. The same conditions should be presented clearly wherever the 180-day guarantee is advertised.

Personal information

Privacy Policy

This Privacy Policy explains how HORIZON LINE LLC, operating the Natural Protocol brand, collects, uses, shares, and protects personal information in connection with our websites, checkout, member area, customer support, and digital products.

1. Information we collect

  • Contact and identity information: name, email address, telephone number if provided, billing address, and country.
  • Order and transaction information: product purchased, order number, amount, currency, transaction status, refund information, and limited payment metadata supplied by our processor. We do not store full payment-card numbers.
  • Account and product-use information: member login, access dates, progress or activity records, and information you submit when using the product.
  • Technical information: IP address, device and browser details, operating system, referring pages, approximate location, cookies, pixels, and similar identifiers.
  • Communications: support requests, refund evidence, survey responses, and other messages you send us.
  • Marketing and analytics information: interactions with our website, advertisements, and emails, subject to your choices and applicable consent requirements.

2. How we use information

We use personal information to process orders; deliver and maintain product access; authenticate accounts; provide support and refunds; send service-related communications; secure our systems; prevent fraud and payment abuse; respond to disputes; comply with legal and accounting obligations; measure and improve our services; and conduct analytics or advertising where permitted.

3. Legal bases where applicable

Where data-protection law requires a legal basis, we rely on performance of our contract with you, compliance with legal obligations, our legitimate interests in operating and securing the business, and consent where required, including for certain cookies or marketing activities. You may withdraw consent at any time without affecting prior lawful processing.

4. Cookies, analytics, and advertising

Our websites may use necessary cookies as well as analytics and advertising technologies, including the Meta Pixel, to understand site use, measure campaigns, and show relevant advertising. Where required, non-essential technologies will be used only after consent. You can use any cookie controls we provide and your browser or device settings to manage cookies; disabling them may affect some features.

5. When we share information

We may share relevant information with service providers that support payment processing, checkout, hosting, member access, email delivery, customer support, analytics, advertising, cybersecurity, fraud prevention, and dispute management. We may also disclose information to professional advisers, authorities, courts, or counterparties when reasonably necessary to comply with law, establish or defend legal claims, protect users, investigate fraud, or complete a corporate transaction.

We do not sell personal information for money. Certain advertising disclosures may be treated as “sharing,” “selling,” or targeted advertising under some privacy laws; where applicable, we provide the required consent or opt-out choices.

6. International transfers

We are based in the United States and may use providers in other countries. Your information may therefore be processed outside your country of residence. Where required, we use recognized safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

7. Data retention

We retain information only for as long as reasonably necessary for the purposes described above, including providing lifetime product access, maintaining transaction and accounting records, resolving disputes, preventing fraud, enforcing agreements, and meeting legal obligations. Retention periods vary by data type and legal requirement. Information is deleted or anonymized when it is no longer reasonably needed.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online system is completely secure, so we cannot guarantee absolute security.

9. Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or a copy of your information; object to certain processing; withdraw consent; opt out of certain advertising uses; or appeal a decision. You may also have the right to complain to your local data-protection authority. These rights may be subject to lawful exceptions.

To submit a request, email support@mynaturalprotocol.com. We may need to verify your identity before completing the request.

10. Children

Natural Protocol is intended only for adults aged 18 or older. We do not knowingly collect personal information from minors. If you believe a minor has provided information, please contact us so we can review and delete it where appropriate.

11. Policy updates

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will post the revised version here and update the date at the top of the page. Material changes may also be communicated through the service or by email where appropriate.

Important health information

Health and Results Disclaimer

Natural Protocol provides general educational and wellness information. It is not medical advice and is not a substitute for diagnosis, treatment, prescriptions, psychological care, nutritional care, or other services from a qualified healthcare professional. Purchase or use of the product does not create a doctor–patient or other healthcare-provider relationship.

Consult a qualified healthcare professional before using the program, especially if you have symptoms, pain, a diagnosed or suspected medical condition, take medication or supplements, have cardiovascular concerns, or plan a significant dietary or lifestyle change. Do not delay seeking professional care because of information in this product.

If you believe you may be experiencing a medical emergency, contact your local emergency services immediately. Individual results vary, and no specific outcome is promised or guaranteed.

Customer support

Contact Us

For access issues, billing questions, refund requests, privacy requests, or other support:

Email: support@mynaturalprotocol.com
Phone: +1 856 460 1582
Billing descriptor: NaturalProto8564601582
Response target: within 2 business days
Mailing address: HORIZON LINE LLC, 5830 East 2nd Street, STE 7000, #26103, Casper, WY 82609, USA